A customer is the most significant person in the whole business activities, if a business does not have customers then what is the worth of that business? For such importance, there is a need for customer onboarding which refers to converting a person to a permanent customer. When a person visits your business to know about the services or products, customer onboarding makes that person your customer. We can say that Customer Onboarding includes all the procedures that can turn visitors into your fixed customers.
In this process, it is important to know the requirements of your clients and customers. What they need and what you can offer them if you know these two terms properly, onboarding will be quite easy for you. For this, you need to listen to them carefully and understand their requirements. After it, you have to fulfill their requirements and if you are not able to fulfill them, you should satisfy anyhow. We can conclude that customer onboarding is all about making your customer satisfied and happy with your services.
What is Customer Onboarding Software?
To onboard your customers there are several online tools that can help you convert your one-time customer into a permanent one. Customer Onboarding Software has all the abilities that are necessary to onboard a customer. With this software, you can boost the experience of your clients and customer retention rate. We are going to tell you the best customer onboarding software that can be used for better customer service.
The Best Customer Onboarding Software 2022
- User Pilot
- Inline Manual
- Appcues
- WalkMe
- Pendo
- Nickelled
- GuideCX
Userpilot
Userpilot is one of the leading Customer Onboarding Software. It helps its users to connect with their customers without any discrepancies. Userpilot is known for its personalized services as this feature enables you to take care of each of your clients. Every single customer is significant to every business that’s why it is very important to keep everyone’s choice in your mind.
Key Features:
People & Tracking
No Coding Needed
Product Analytics
Customer Segments
Engagement Layer
Pricing
There are three paid plans of Userpilot and they are as follows-
Traction – $249/Month (Annually). If you are billed monthly, you have to pay $299/Month.
Growth – $499/Month (Annually).
Enterprise – $1000/Month (Annually)
Inline Manual
Inline Manual is another splendid onboarding software that lets you interact with your clients and customers without any coding requirements. Inline Manual is renowned for its documentation and tutorial features that can be created within a few minutes. You don’t need to panic about such features, you can operate them with a single dashboard.
Key Features
Version Control
Branching
In-App Help
Automation
Release Management
Detailed Analytics
Pricing
There is a paid plan that starts from $158 for 250 active users. If you raise the number of active users the price also increases as follows –
$168 for 500 Users
$177 for 750 Users
$187 for 1000 Users
$202 for 2000 Users
This way, the price is increased as per the number of active users.
Appcues
Appcues claims to be one of the finest customer onboarding software as it is quite easy to use. You don’t need any type of technical assistance if you are going for autonomy in your business. To get benefitted from Appceus, you have to just install Appcues. After it, you need to create flows and track events without any coding.
Key Features
User Onboarding
Feature Adoption
Insights
NPS & Surveys
Mobile Adoption
Pricing
If we talk about its pricing plans, we find that it has three paid plans and they are as follows –
Essentials – $249/Month (Annually)
Growth – $879/Month (Annually)
Enterprise – Quote Based
WalkMe
If you are looking for a perfect option for Customer Onboarding Software, then WalkMe is suitable for you. WalkMe is built to enhance the relations between customers and you so that you can grow your sales, and boost relations with them. You can create on-screen tutorials for guiding your clients to let them understand your services. This way, your customers get their best experiences from your end. It will hike retention rate, and customer engagement, and reduce churn.
Key Features
Streamlined Onboarding
Build Customer Loyalty
Digital Transformation
Employee Productivity
Data Integrity
Pricing
There are two running plans for WalkMe without any fixed charges. They are on a quote basis and you have to apply for the charging rates.
Pendo
Pendo is another popular customer onboarding service provider that is providing services to many companies. With the help of this amazing tool, your customers can learn how to cooperate with software and work according to the software. Pendo lets you analyze the behavior of your customers and track the activities that can help you understand them. You get all types of stats that will assist you to improve your teams.
Key Features
Analytics
In-App Guides
Roadmapping
Portfolio Management
Integrations
Feedback Collection
Pricing
There are three paid plans and one free plan of Pendo. If we talk about its paid plans, they are as follows –
Growth – Quote Base
Portfolio – Quote Base
Premium – Quote Base
Nickelled
If you looking for a customer onboarding service that can offer you an interactive, customizable, seamless, and errorless engaging experience, you are at the right place. You can teach your clients in easy ways how to use your products and services in better ways. You can do it by featuring your clients training videos, lessons, and many more things.
Key Features
Hotspots
Help Assistants
Analytics
Integration
Customization
Segmentation
Nickelled Studio
Pricing
Nickelled User Onboarding – $249/Month ($2988, if you pay annually)
GuideCX
If you are expecting a lot from onboarding software, GuideCX can enrich your desire. It is an excellent customer onboarding software with multi-features so that you can enhance your relations with your clients. This software lets you track all the activities of your customers and send them automatic updates, notifications, and reminders. GuideCX is one the easiest tools that can be used without having much technical know-how.
Features
Track Project Analytics
Client Visibility
Unlimited Guest Invites
Automated Tasks
Pricing
There are three popular plans of GuideCX and all of them are quote basis. You have to contact to the team to know the price. The Plans are as follows –
Professional – Quote Base
Premium – Quote Base
Enterprise – Quote Base
